StrokeberryRefund Policy
We want you to be happy with Strokeberry. Try the free plan first: it includes 3 videos every month so you can see exactly what you get before you pay.
14-day refund
If you upgrade to Pro and it isn’t right for you, email [email protected] within 14 days of your first payment and we’ll refund it in full. This applies to both monthly and yearly plans.
Video packs
If you buy a video pack and haven’t used any of its videos, email [email protected] within 14 days of buying it for a full refund. Once a video from the pack has been exported, the pack can’t be refunded, but videos from failed exports are always returned to your pack automatically.
Renewals
You can cancel at any time and you keep Pro until the end of the period you’ve paid for. Cancel before your renewal date to avoid being charged again. If you forget and were charged for a renewal you didn’t want, contact us within 7 days and we’ll sort it out.
After that
Outside those windows we can’t give refunds for time already used, but you can always cancel to stop future payments.
How refunds are paid
Refunds go back to your original payment method through Lemon Squeezy, our payment provider. It can take a few days to show in your account.